Onboarding - New Business Follow

Onboarding new businesses can be a complex and time-consuming process. There are many tasks that need to be completed to ensure that the association is set up correctly and is ready to start under our management. To make this process more efficient, W360 has established a dedicated onboarding team that is responsible for managing the process.

Ultimately, onboarding is a group effort between many departments, such as accounting, transitions, and operations. These departments work together to ensure that all aspects of the onboarding process are completed in a timely and efficient manner.

One critical step in the onboarding process is the completion of the new business checklist. A copy of the checklist can be found here. The checklist includes all the tasks that need to be completed before the new business can start operating. These tasks include sending welcome packets, opening bank accounts, inspecting the property, and updating the registered agent.

Once the new business checklist is complete, the onboarding team will schedule a turnover meeting with the property manager and the assistant property manager. During this meeting, the onboarding team will hand over any outstanding tasks to the PM and APM, and review any special notes that may be relevant to the new business.

The turnover meeting is a crucial step in the onboarding process because it allows the PM and APM to get up to speed quickly on the status of the onboarding process. It also provides an opportunity for the onboarding team to answer any questions that the PM and APM may have and discuss notable topics discovered during the onboarding process. In addition to the turnover meeting, the onboarding team may also provide ongoing support to the new business during its first few weeks of management. 

The onboarding team plays a critical role in ensuring that new business is set up for success. By completing the new business checklist and scheduling a turnover meeting with the PM and APM, the onboarding team works to ensure the new business transition is as smooth as possible.