Westward360 Rental Management - Setting Up Online Portal Payments for Rent Follow

Westward360 Team Members are unable to set up online payments for our Residents directly. Residents must first set up a Payment Account to enable payments via their Tenant Portal. These instructions are below:

Adding an E-Check Payment Account:

1. Sign on to your tenant portal account.

2. Click the My Payments button, and then click Payment Accounts from the drop-down list. If your tenant has never set up an ePayment account, a Make Payment button appears on the My Account page.

3. Click the Add Payment Account button.

4. To edit an existing ePayment account, first click Delete ePayment Info for the appropriate ePayment account, and then click Add ePayment Info.

5. Select "E-Check/Bank Info" or "Credit Card."

6. Enter or update the account information.

7. ​Click the Save button to submit the change.

The convenience fee is as follows: 

• $46 for Credit Card payments 

• $1.50 for E-check payments

Tenants can then select one of these actions from the My Payments navigation menu items:

1. Make a One-Time Payment

   • Open the Make a One-Time payment page from one of these locations: 

     1. From the My Payments navigation menu, by selecting Make a One-Time Payment. 

     2. From the Payment Accounts page, by clicking Make a One-Time Payment.

     3. From the Scheduled Payments page, by clicking Make a One-Time Payment.

   • Make a One Payment page opens

     • From the Unit drop-down list, select the unit to make the payment for.

     • From the Payment Method drop-down list, select the name of the account to make the payment from. 

     • If you selected an account associated with a credit card, type the credit card's CVV in the CVV text box.

     • Enter the amount to pay, the amount must be at least as much as the amount in the Minimum Payment field. Click Submit

     • A Confirm Payment dialog opens and displays the Payment Account and the Total Amount.

     • Click Pay to approve the payment. 

     • A receipt appears that includes a confirmation message, details of your payment and confirmation number. 

2. Schedule Recurring Payments

   • If you have not set up a payment account, the New Payment Account page opens.

   • If you have a saved payment account, the Schedule Recurring Payment page opens.

   • From the Unit drop-down list, select the appropriate unit.

   • From the Payment Method drop-down list, select the account to make the recurring payments from. You cannot set up a recurring cash payment.

   • When you select a payment account, the payment account information appears in the Payment Account field.

   • Input the amount to be paid.

   • From the Frequency drop-down list, select Weekly, Monthly, or Yearly.

   • In the Start Date calendar field, type or select the day on which to start the recurring payments.

   • In the End Date calendar field, type or select the day on which to end the recurring payments.

   • In the Description text box, type a description of the recurring payment.

   • Click Submit.

   • A Confirm Payment dialog appears. If the information in the Confirm Payment is correct, click Save.

If tenants OPT-OUT for online payments they can always mail a check or money order to:

Westward360
1464-70 W Webster Ave
Chicago, IL 60614