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Turnover Flow Chart Follow

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Benjamin Chavez
  • Updated

Process flowchart with Loom.jpeg

 

  1. Non-renewal / Onboarded / Vacant 
  2. Create a Zendesk Turnover Inspection Request 
  3. Turnover inspection is performed by Turnover Specialist (TS). 
  4. TS provides completed inspection report & recommendations to PM. 
  5. PM sends TO approval to owner. 
  6. Owner approves? 
    1. If No: 
      1. Owner is handling (no work needed)
      2. Pricing/Scope dispute 
      3. If full paint can reduce to refresh. If refresh can reduce to paint credit. 
      4. Escalate to Director. 
    2. If Yes: 
      1. PM assigns approved TO work to TS for paint and HM (handyman). 
        1. If cleaning approved: 
          1. PM team schedules cleaning, prepares keys, sends notice to HOA (if applicable), confirms move-out / move-in. 
        2. If paint / items 3-14 / lock change approved: 
          1. TS coordinates approved paint & sends HM work to dispatch for scheduling. 
        3. TS prepares lock hardware & new core codes for PM. (PM schedules cleaning, item #1 cleaning approved). 
  7. Resident moves out. 
  8. Turnover work is performed. 
  9. PM team walks unit. 
  10. New resident moves in. 
  11. Move-in issues? 
    1. If No: 
      1. Approve HM & TO invoices in SR (strongroom). 
    2. If Yes (P1): 
      1. PM to coordinate directly with vendors/hand on resolution (i.e. keys, cleaning not performed) & follow up to fruition. 
    3. If Yes (Non-P1) 
      1. PM creates a punch list for asap (Non-ER) dispatch. 

 

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